Dye Lot Policy
Here you see 6 packs of DMC 3743 and 8 packs of DMC 647. Each one of these packs are a different shade. Each one came from a different supplier or from a different diamond painting kit. We see 14 potentially upset customers who are going to say we sent them "the wrong color".
Which color is correct?
Honestly, ALL OF THEM are correct! Whatever you receive in your kit is right for your kit. Whether we have the same shade is not something we can guarantee.
Dye lots will vary with every manufacturer - every time a new batch is made.
Our drills may not match drills from the project you are working on. We cannot control the shades our suppliers send us and we cannot request custom colors of different shades. Additionally, our inventory is in constant rotation with drills selling out and being restocked frequently. We never know if what we get today is going to match the drills we had yesterday.
200-drill packs vs Bulk drills
Our 200-drill packs and Bulk drills (quantities of 500, 1000, or 2000) are acquired from different suppliers and do not always match. We strongly discourage customers to buy both at the same time. If you need 700-drills of the same DMC, we advise you to purchase either 800 drills in the 200-count packs or a bag of 1000 Bulk drills to ensure you get the same dye lot.
Customers who purchase both the 200-packs and Bulk quantities of the same DMC will be sent only Bulk drills equal to or greater than the amount purchased. For example: if you order 1 pack of 200 and 1 bag of 500 in the same DMC, we will send you 2 bags of 500 to make sure you only have one dye lot.
If you intentionally wish to purchase BOTH the 200-packs and the Bulk drills wanting to have the dye lot difference, please include a message in the Note to Seller area of the Shopping Cart page so we understand that you want them both. Otherwise, our order processing procedure will be to send you just Bulk drills so you only get one dye lot.
Color-matching
We cannot color-match drills for you based off photographs or samples. We do not manufacturer the drills. We do not manufacture diamond paintings. We cannot suggest alternative colors. We cannot provide you with any artistic advice about your project. We simply sell extra drills. What the customer chooses to purchase is entirely their own decision.
Photos of our drills are provided on their detail pages. We will be happy to provide you with additional photos of our current stock so you can determine if we have the shade you need. Send us an email with your request. info@diamonddrillsusa.com
You may have luck finding alternative DMCs using this website - enter the a DMC number in the Search Bar and it will show you complimentary DMC shades:
https://www.codyhoover.com/floss-color-tool/
WE ARE ALWAYS HAPPY TO ACCEPT RETURNS!
If the drills you receive from us are unsatisfactory for your needs, please see our Return Policy page for return address and information.
