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When will my order ship?
We pack and ship orders 6 days a week from Seattle, WA USA. Our standard order processing time is as follows:
- You place your order today.
- Your order is processed tomorrow.
- USPS picks up the package the following day.
Please review our full Shipping Policy for more information.
What colors should I buy?
Drills are sold by DMC number. If you do not have the DMC number, please consult a DMC chart to find a suitable match. Photos are provided of all of our products to help you determine if what we carry will match your needs. We cannot provide you with artistic advice - only you know what is right for your project. View our Dye Lot Policy for more information about color variations.
I want to Return my order.
Returns are gladly accepted for any unused, unopened product. Please follow the information provided in our Return/Refund Policy.
Can I get a Custom Order?
Yes! Please review our HAED/Custom Order page for more information about how we can help you get the best price for large orders. Minimum 50,000 drills for custom order discounts.