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Quick FAQ

When will my order ship?

We pack and ship orders 6 days a week from Seattle, WA USA. Our standard order processing time is as follows:

  • You place your order today.
  • Your order is processed tomorrow.
  • USPS picks up the package the following day.

Please review our full Shipping Policy for more information.

What colors should I buy?

Drills are sold by DMC number. If you do not have the DMC number, please consult a DMC chart to find a suitable match. Photos are provided of all of our products to help you determine if what we carry will match your needs. We cannot provide you with artistic advice - only you know what is right for your project. View our Dye Lot Policy for more information about color variations.

I want to Return my order.

Returns are gladly accepted for any unused, unopened product. Please follow the information provided in our Return/Refund Policy.

Can I get a Custom Order?

Please review our Bulk/Custom Order page for more information about large orders including coupons to help you get the best discount.